Job Description

General Qualifications:

• High school diploma or other specialized training/equivalent related experience

• Associate’s or bachelor’s degree in business administration or a related field, preferred

• A minimum of 6 months of progressively more responsible experience using applications such as LMS, MS Office, database software, Adobe software, Captivate, SharePoint, online training module software, or the equivalent is required

• Requires knowledge and a demonstrated understanding of all aspects of the job, knowledge of the practices and procedures of the function, company products, policies, and programs

• Incumbents are required to work cooperatively, respectfully and productively with others, and be able to create and maintain a good rapport with all customers

• Demonstrated organizational skills, attention to detail, and the ability to work under general supervision are required

• Must be adept at handling multiple projects in a timely manner, while meeting assigned deadlines

• Must also have demonstrated excellent verbal and written communication, customer service skills, interpersonal and organizational skills, as well as basic math skills

• The comprehensive ability to read, write, and communicate effectively in English is also required

• The demonstrated ability to understand and comply with applicable FDA regulations and company operating procedures, processes, policies and rules is essential

• Must be able to use discretion and handle sensitive/confidential information in addition to being capable of resolving problems with customers in a professional manner

• Must also demonstrate basic skills using various PC-based software, as well as spreadsheet software (i.e., MS Excel)

• Training software and/or Electronic Data Management system experience a plus

• Experience working in a broader enterprise/cross-division business unit model preferred

• Ability to work in a highly matrixed and geographically diverse business environment

• Ability to work within a team and as an individual contributor in a fast-paced, changing environment

• Ability to leverage and/or engage others to accomplish projects

• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization

• Multitasks, prioritizes and meets deadlines in timely manner

• Strong organizational and follow-up skills, as well as attention to detail

• Must be able to maintain regular and predictable attendance; the ability to work overtime is also required

  Job Summary:

• Working under general supervision, provides Learning Management System (LMS) software support in accordance with requirements specified per U.S. Food and Drug Administration (FDA), company Standard Operating Procedures (SOPs), and Detailed Work Instructions (DWIs).

• Assists managers in determining training needs and requirements.

• Utilizing the LMS software system, identifies, creates, and tracks training for any department.

• Takes initiative to ensure work is done accurately and completely.

• Applies existing work methods to known situations, handling typical daily issues previously identified, and must be able to recognize when it is too complex and beyond their capability in order to defer to more advanced level personnel to assure projects are finished in a timely manner.

  Job Duties:

• Assist departments in defining training requirements and determining timelines

• Work closely with department managers to ensure training is available when needed and completed when required

• Set up audiences, certification trainings, courses, visional documents, and track in-class, online, onsite and offsite training

• Develop, run, and distribute reports as scheduled or upon request for management and/or audit use

• Manage the process that assigns courses to employees

• Determine percentage of training successfully completed and inform managers when their training is complete and documents can be released in TeamCenter (TcE)

• Input content into LMS using pre-determined organizational structure and naming conventions

• Maintains regular, reliable, and predictable attendance

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements

• Company policies, operating procedures, processes, and task assignments

• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

• Performs other essential functions and responsibilities as determined by the Company from time to time

• Work additional hours, days, or schedules (including other shifts, weekends, and/or holidays), if directed

• Remains current on software changes and developments in field(s) of expertise

• Resolves and/or facilitates resolution of problems, with more complex issues being referred to more advanced level personnel

• Performs related functions and responsibilities, on occasion, as assigned

• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements

• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments

• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors

• Performs other related duties and responsibilities, on occasion, as assigned
  • **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
  • **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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