Job Description

ARC/Riot Creative Imaging is a leading provider of innovative imaging solutions, specializing in large-scale installations and visual displays. We are seeking a highly organized and detail-oriented Project Coordinator to join our dynamic team. As the primary point of contact and front-line liaison, you will play a crucial role in ensuring the success and profitability of our projects.

As the Project Coordinator, your primary responsibility will be to represent Riot/ARC endeavors and facilitate effective communication and coordination between multiple internal departments, sister companies, clients, vendors, and installers. You will oversee the entire project lifecycle, from initial client engagement to final delivery, ensuring all tasks comply with operational procedures and are completed on time and within budget.

These are the exciting things you get to do:

• Act as the main contact person for all client and vendor communications, delivering exceptional customer service and promptly responding to inquiries via email or phone.
• Generate purchase orders, handle billing and credit processes, and ensure accurate payment postings in the accounting software.
• Coordinate installation packages, site surveys, and product sourcing, while resolving any issues or pricing discrepancies with outsourced vendors and clients.
• Collaborate with team members to coordinate project orders and due dates, fostering a spirit of cooperation and ensuring smooth project execution.
• Source the most economical methods for manufacturing, installation, and final delivery, while maintaining quality standards.
• Create client folders, organize project files, and ensure all necessary support files are downloaded and readily available.
• Verify compatibility of fonts, artwork, and photographic links, and collaborate with pre-press teams to ensure smooth file processing.
• Conduct team meetings to review project files, drawings, site surveys, measurements, and hardware options, seeking guidance from project managers or supervisors when needed.
• Coordinate site surveys and gather outsourced service and hardware costs for accurate project estimates.
• Collaborate with the estimating team to generate quotes, ensuring client approval and initiating work orders promptly.
• Facilitate material orders and conduct quality control checks throughout the project lifecycle.
• Coordinate installation dates and times with clients and installers, working closely with project managers for large installation jobs.
• Complete installation agreement forms and ensure necessary documentation is provided to installers before installation.
• Follow up with production teams to confirm order status, shipping/delivery schedules, and installation progress.
• Coordinate delivery to the designated location or installation site, ensuring accurate labeling and tracking of orders.
• Capture installation pictures provided by installers and share them with clients, project managers, and management for project closure.
• Retrieve installation checklists from installers, scan and file them along with the work orders for future reference.

What we require:

• Bachelor's degree in a relevant field or equivalent work experience.
• Proven experience in project coordination or a related role, preferably in a fast-paced and deadline-driven environment.
• Exceptional organizational skills with keen attention to detail.
• Strong communication and interpersonal abilities, with the capability to build effective relationships with clients, vendors, and internal stakeholders.
• Proficiency in project management tools and accounting software.
• Ability to multitask and prioritize tasks effectively.
• Problem-solving skills and the ability to resolve issues in a timely manner.
• A collaborative and cooperative mindset, with a focus on achieving project objectives
• Ideally, experience in the commercial digital printing industry.

We Offer:

• Comprehensive benefits include health, dental, vision, life insurance, 401(k) with a company match, an array of voluntary benefits, PTO, PEDs, Employee Recognition Programs, and the ESPP program.
• Employee Stock Purchase Plan gives you 15% money by allowing you to buy ARC stock on the NYSE at 15% below street value
• A management team that supports you and wants to see you be successful

Pay Range: $18 to $20 / hr.

Join our team at Riot Creative Imaging and be part of a company that values innovation, teamwork, and exceptional client service. To apply, please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!

Riot Creative Imaging is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to jobs@e-arc.com and use the words Accommodation Request in your subject line.

To all recruitment agencies:
ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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