Job Description

Louis Swiss Bakery seeks an experienced and driven Operations Manager to lead our bakery and catering operations in Colorado. We're looking for a proactive leader with strong financial expertise, excellent organizational skills, and a passion for bakery operations. This role oversees production, logistics, team leadership, and financial performance, ensuring top-quality products and outstanding guest experiences.

Key responsibilities include setting satisfaction metrics, efficiency goals, and performance tracking while mentoring hourly employees to grow into future leaders within MML. The Operations Manager is vital in driving operational and financial success while fostering a positive and inclusive workplace culture.

Operational Efficiency

1. Operational Scheduling: Oversee daily and weekly operations, including operational scheduling for wholesale & catering deliveries/pickups, and create employee schedules for packing, delivery, and farmers markets. Ensure all production goals are met on time.
2. Maintaining and Improving Processes: Continuously refine operational processes to ensure smooth workflows and adjust for seasonal demands. Proactively plan to avoid disruptions in employee experience and maintain a positive culture.
3. Farmers Market Management: Lead the organization and execution of the summer farmers market pop-up. This includes coordinating production, logistics, staffing, and transportation of goods to the market. Ensure all products are displayed and sold in line with the standards and that financial targets for the market pop-up are met.
4. Financial Projections & Performance Management: Submit all projections in alignment with overall financial performance, Manage financial performance, ensuring profitability and sustainability through accurate forecasting and budgeting. To drive continuous improvement, define and implement guest satisfaction metrics, efficiency targets, and performance-tracking methods.
5. Compliance: Ensure compliance with local health and safety regulations. Regularly inspect facilities to maintain cleanliness and ensure adherence to safety standards.

Team Leadership & Development

1. Staff Management: Lead and manage the hourly team, fostering a collaborative environment. Provide coaching, training, and support to ensure high performance and adherence to MML standards.
2. Development Trajectory: Support development plans for hourly employees to grow into leadership roles within MML, promoting long-term career growth.
3. Performance Reviews & Feedback: Conduct regular performance reviews with the team, providing constructive feedback and setting clear goals for improvement.
4. Scheduling & Labor Management: Develop staff schedules in line with production and operational needs while managing labor costs effectively and reviewing daily timesheets/labor.
5. Training & Development: Provide ongoing training and mentorship to team members on operations, safety protocols, and performance expectations.

Financial & Inventory Management

1. Budgeting & Financial Oversight: Prepare and manage financial projections for Louis Swiss, ensuring alignment with business goals. Monitor overall financial performance, including cost control, profit margins, and revenue tracking.
2. Inventory Control: Manage the inventory of supplies, including office and bakery essentials; order all paper goods, including branded goods, and ensure that stock levels are adequate for daily and special orders. Perform regular inventory checks and minimize wastage.
3. Petty Cash & Accounting: Manage petty cash for daily operations, receive weekly deposits from Swedish Hill, and ensure timely bank deposits. Complete accurate end-of-month reporting.
4. Beverage Inventory Management: Submit beverage inventory to Swedish Hill monthly, ensuring accurate tracking and reporting.
5. Supplier Relationships: Maintain relationships with suppliers to ensure timely delivery of high-quality ingredients and products while negotiating favorable terms.

Logistics & Facilities Management

1. Wholesale & Delivery Logistics: Oversee the scheduling and delivery of wholesale orders and catering logistics, ensuring accuracy and timeliness. Ensure vehicles are well-maintained and meet safety standards.
2. Facility Maintenance & Equipment Repairs: Manage the upkeep of the bakery and equipment, coordinating minor repairs as needed and arranging for external vendors to handle more extensive repairs. Ensure the facility meets all operational and safety requirements.
3. Beverage & Office Supply Management: Oversee beverage orders and inventory, submitting invoices monthly. Maintain office supplies and ensure smooth administrative functions.

Guest & Client Relations

1. Client Communication: Handle guest interactions, ensuring all inquiries, special requests, and catering orders are handled promptly. Direct catering and special requests to the Director of Operations and Events Manager when necessary.
2. Guest Feedback & Satisfaction: Implement feedback mechanisms (e.g., surveys or direct interactions) to assess satisfaction regularly and make data-driven improvements.
3. Mountain Stream Client Management System: Ensure all client communications are responded to within 24 hours, managing invoice distribution and timely follow-ups.

Collaboration & Long-Term Strategy

1. Sourcing & Event Production: Collaborate with the Events Manager and other departments to identify new event opportunities (such as additional pop-ups, catering events, or community engagements). Help source ingredients and develop production strategies to meet the demands of these events while maintaining operational efficiency.
2. Long-Term Strategic Goals: Develop and implement long-term strategic initiatives to expand the bakery's presence. Work with key stakeholders to ensure the bakery maximizes revenue and exposure through these activities.
3. Emergency Management and Contingency Planning: Create and implement contingency plans for unexpected disruptions in production, staffing shortages, or equipment failures to ensure operational continuity.

Professional Development + Growth Opportunities: Offer and support opportunities for professional development and growth within MML Hospitality, including leadership training or potential career advancement.

Qualifications

1. 5+ years of experience in hospitality or bakery management, preferably in a leadership role.
2. Strong financial management skills, with experience in budgeting, financial projections, and cost control.
3. Proven experience in defining guest satisfaction and efficiency metrics, with a track record of improving operational performance.
4. Strong leadership and team development skills, with experience managing service and culinary teams.
5. Excellent organizational skills, with the ability to effectively manage multiple tasks and priorities.
6. Proficiency in bakery management software (e.g., inventory management tools and POS systems).
7. Strong communication skills, both written and verbal. Spanish proficiency is preferred.

• Administrative Tasks : Sit and use fine motor skills for up to 8–10 hours daily to manage schedules, emails, reports, and inventory.
• Standing & Movement : Stand 6–8 hours, walk 4–5 hours, and frequently twist, bend, or squat to oversee operations and access items.
• Lifting & Handling : Lift up to 50 lbs (occasionally heavier), push/pull carts or equipment up to 100 lbs.
• Reaching & Climbing : Regular overhead reaching and occasional use of stairs or ladders.
• Environmental Conditions : Work in hot bakery environments, cold storage (1–2 hours), and outdoor markets in variable weather.
• Repetitive Tasks : Perform cleaning, maintenance, and equipment handling throughout the day.
• Driving : Occasionally drive for deliveries or pickups; valid license required.
• Safety : Operate industrial bakery equipment and follow strict safety protocols to avoid hazards.

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