Network Analyst Job at GovServicesHub, Lansing, MI

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  • GovServicesHub
  • Lansing, MI

Job Description

Job Location: Available to work Hybrid, Lansing, MI.

 

Note : Local candidate only, 2 days / week On-Site, 1st round interviews will be held via MS Teams. There is a potential 2nd round interview could be held inperson

 

Job Description:

Receive, process, present data, and information regarding our weekly Service Requests (Infrastructure Service Requests). Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services, such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments

Complete Description: 

  • Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.
  • Ability to obtain and report business and technical requirements
  • Facilitate review sessions to discuss projects
  • Excellent customer and communication service skills
  • Work with multiple network platforms, such as, WAN, MLAN, WLAN, Security, Voice, and Videoconferencing
  • Disseminate information effectively to all technical teams, customers, and technical managers
  • Understand a large (enterprise) and complex network environment

Requirements

Skills Set:

 

Skill

Required /Desired

Experience

Dealing with customers is Required

Required

5 +years

experience with Microsoft Project and Excel is Required

Required

5 years

experience with Remedy/Helix is Required

Required

5 years

working within a Telecommunications environment is Required

Required

5 years

experience in a large Enterprise setting is Required

Required

5 years

work experience with multiple network platforms is Required

Required

5 years

working with multiple network lines of service is Required

Required

5 years

Strong interpersonal skills

Required

-

Strong knowledge of an enterprise wide network

Required

-

Ability to communicate with managers and customers/clients

Required

-

Candidates should be able to effectively utilize time

Required

-

Candidates should be extremely organized

Required

-

Clear and concise communication skills required

Required

-

experience with DevOPs is Preferred

Desired

3 years

experience with Clarity is Preferred

Desired

3 years


Job Tags

Contract work, Work experience placement, Local area, 2 days per week,

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