Job Description

Position Summary

This position is responsible for the most efficient, highest quality customer experiences to Wind River Environmental’ s drain customers. You will complete all drain cleaning, jetting and cable work related to commercial and residential service calls.

Essential Duties and Responsibilities

• Provide effective communication between customers and Wind River Environmental. 
• Provide camera service for mainline stoppage. 
• Educate and assist customers on the importance of drain repair and replacement. 
• Explain reasons for blockage and illustrate how you will resolve the issue.
• Work alongside customer service and dispatch to ensure overall success of the business. 
• Protect drain cleaning and camera equipment and keep a well inventoried truck. 
• Participate actively in all training exercises, team meetings, and safety discussions. 
• Completion and submission of quote and service paperwork to management. 
• Respond to trouble/emergency calls in a timely manner. 
• Follow all Wind River Environmental service protocols. 
• Must be able to work overtime including weekends and holidays if needed
• Must be able to work on-call rotations as needed
• Must comply with all FMCSA and DOT regulations if applicable 
• Must practice safe work methods to remain accident and injury free.
• Must have the ability to recognize hazards inherent in routine and non-routine tasks and make adjustments to avoid loss, injury or accident.
• Required to wear Personal Protective Equipment (PPE) appropriate to your job. 
• Other duties as assigned by management

Work Environment

• You are regularly exposed outside weather conditions, non-hazardous fumes and noise
• Must be comfortable working independently 
• Interaction with customers 

Knowledge, Skills, and Abilities

• Ability to read and interpret documents including Company policies and procedures, safety rules, operating and maintenance instructions, maps and road signs.
• Ability to speak, cooperate and communicate effectively with customers, co-workers and management.
• Ability to work independently and manage pressure to meet deadlines.
• Basic computer literacy including email and internet skills.
• Ability to perform basic math functions.

Required Qualifications

• Must have a valid driver’s license with an acceptable driving record
• At least 21 years of age
• At least 2 years of professional commercial driving experience (post-school)
• Ability to successfully pass DOT drug screen, medical certification, physical exam and road exams
• Must be able to operate in a drug-free workplace
• Must have a valid driver’s license with an acceptable driving record
• High-School Diploma 

Company Offered Benefits

• Competitive starting hourly rates + opportunity to earn overtime! Ask about our Step Program!!!
• Opportunity to earn a quarterly safety bonus!
• Company Paid Smith Systems Defensive Training 
• Company Paid Med-Card Renewals 
• Room for Growth!
• Medical, dental and vision insurance
• Employer paid life insurance 
• Employee discount for services offered in your area!
• Matching 401K 
• 6 paid holidays, 2 paid floating holidays and generous paid time off plan 
• Company Paid Uniforms 
• Annual Safety Boot Stipend

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.

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